RETURNS & REFUNDS

We offer a 90-day return window on almost everything we sell. If something isn't right, here's how it works.

Items must be unused, unaltered, and in original condition with all packaging, tags, and labels intact. Specifically:

• Bikes, Frames & Shocks — unassembled and unridden; Forks and Shocks must not have been installed
• Components, Wheels & Tires — uninstalled, unmounted, and unused; Tires must show no signs of wear
• Apparel & Accessories — unworn, unwashed, with original tags attached

WHAT CAN'T BE RETURNED

• Gift cards
• Custom builds, personalized items, and special-order components
• Opened nutrition, supplements, or hygiene products (chamois cream, undergarments, etc.)

• Damaged, defective, or wrong item — Contact us within 7 days of receiving your order. We'll cover standard ground return shipping. For bikes and oversized items, reach out and we'll arrange collection.
• Change of mind or sizing — Return shipping is at the customer's expense.
• International returns — All return shipping costs, duties, and taxes are the customer's responsibility. Please contact us before shipping anything back — international returns can be costly and we'll do our best to find a better solution first.
  
  We recommend using a tracked shipping service for all returns. Items are the customer's responsibility until received by us.

• Do not attach shipping labels directly to the product packaging. Place items in their original packaging inside a separate shipping box or bag, then label the outside.
• Returns received with labels applied directly to product packaging, or that arrive damaged, will incur a minimum 20% restocking fee.

• We don't recommend requesting exchanges — our inventory moves fast and items can sell out before your return is received for processing. Instead, place a new order for the correct item and return the unwanted one for a refund.
• Refunds are processed within 2–3 days of receiving your return, so you won't be waiting long.

HOW TO RETURN AN ITEM

Contact us via our returns form with your CBO Order Reference and the email address used to place the order — we'll issue a Return Merchandise Authorization (RMA) number to mark on the outside of your package

• Pack the item securely in its original packaging inside a separate shipping box or bag
• Ship it via tracked ground service to the address provided
• Once received and inspected, we'll email you confirmation and refund your original payment method within 2–3 days — allow a little extra time for your bank to process